Player support
Let's sort
it out.
Questions, feedback, or a problem in one of our games? Start here and we will point you in the right direction.
A game is not loading correctly.
Restart the game and confirm that your device is running a supported Android version. If the issue remains, email us with your device model and a screenshot if possible.
I lost my game progress.
Progress recovery depends on the game and the version installed. Please do not reinstall the game before contacting us, as that may remove locally stored data.
How do I report a purchase issue?
Send us the game name and Google Play order number. Never send your full card number, password, or other payment credentials.
How can I share feedback?
We read player feedback while our games are in development. Email the studio and put the game name in the subject line so it reaches the right place.
How can I request account deletion?
Our current titles do not require a Ludonex account. See our account deletion page for the latest information.